Extra Help To Pay Water Bills Extended

Published 3 December 2020

South Staffs Water has announced that its extra help for customers financially affected by COVID-19 has been extended to the end of December.

 South Staffs Water offers a range of ongoing support, from payment breaks and flexible payment plans to special tariffs for people on low incomes.

 Anyone, whose income has temporarily become less than £16,380 per year (plus £1,500 for each dependent child) as a result of COVID-19, can apply for the Assure COVID-19 tariff, which will give a 60% discount off their water bill for three months.

 The water company also offers its standard Assure tariff, which offers a two-year discount for people on longer-term low incomes.

 Rachael Merrell, service delivery director at South Staffs Water, said:

“We’ve seen a growing number of customers seek help since March when lockdown hit us. We have almost 14,500 customers benefitting from our standard and COVID-19 Assure tariffs.

 “The important thing we want customer to know is that they needn’t worry. We want anyone who is struggling to contact us and we will see how we can help. They can visit our website, contact us through Facebook or Twitter or give us a call on 0800 093 0570. We’re here to help.”

 More information is available online: www.south-staffs-water.co.uk/covid-help.

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