Find out more about NHS 111 Service

Published 15 January 2013

Ten events are taking place across Staffordshire and Stoke on Trent to inform people about and gain feedback on the new NHS 111 service, which aims to offer a fast and easy way to get the right help, whatever the time.

People should use the NHS 111 service if they urgently need medical help or advice but it’s not a life-threatening situation/999 emergency.

The service, which will be staffed by a team of fully trained advisers and supported by experienced nurses, will ask people questions to assess their symptoms, then give them the healthcare advice they need or direct them straightaway to the local service that can help them best. That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late-opening chemist. (If an ambulance is needed, one will be sent just as quickly as if someone had dialled 999.)

NHS111 is expected to be available across Staffordshire and Stoke-on-Trent from March 2013, 24 hours a day, 365 days a year. Calls will be free from landlines and mobile phones.

See the leaflet for dates and locations of the events you can attend.

Go to top of page