New Phone Number (105) to report power cuts

Published 8 September 2016

In order to solve this problem, a new phone number is being launched by electricity networks. From 6th September 2016, dialling 105 will connect callers to their local electricity network operator.

105 is available to electricity customers in England, Scotland and Wales. The number can be accessed from most landlines and mobile phones. It doesn’t matter who you choose to buy electricity from – anyone can call 105.

The public can also call 105 if they spot damage to electricity power lines and substations that could put them, or someone else, in danger. If there’s a serious immediate risk, the emergency services should be called too.

Further details are available in the this presentation: Telephone 105 for power cuts (355.5 Kb)

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